RESPONSIBILITIES
The Cargo Agency Commissioner/Ombudsman has the following responsibilities:
· to be familiar with Cargo Agency Conference resolutions, their related IATA publications in the public domain and with associated IATA administrative procedures
· to evaluate and prioritize requests for action, with a view to securing prompt resolution of issues and efficient use of resources
· to manage and coordinate the gathering and distribution of pre-hearing (or pre-review) information to the Parties, to secure efficient and timely process
· to research any relevant requirements under applicable local law to ensure consistency with them
· to arrange dispute reviews/hearings in a cost effective way, according to the wishes of the Parties
· where agreeable to the Parties, and permissible by national law, to seek to mediate a commercial solution between them, and, as appropriate, record the result as a stipulated consent decision
· to conduct reviews in accordance with either Resolution 811e or Resolution 811f, as amplified by the Commissioner’s published Rules of Practice & Procedure, taking into account national legal requirements
· to render decisions promptly in writing, giving reasons for them
· to offer pertinent comment to the Cargo Agency Conference, to IATA and FIATA Air Freight Institute
· to publish to the stakeholders described in Resolution 811e, an annual report in writing describing the activities carried out by the Office of the Cargo Agency Commissioner/Ombudsman